Desktop Support Services
An Essential Complement to IT Modernization
As agencies develop and maintain modern, agile and effective IT infrastructures, their focus is often – rightly – on transforming legacy systems into simple-to-use systems operating on optimized platforms. Just as important is delivering the most efficient and easiest end user experience. MANTECH delivers the expertise and tailored solutions required to ensure both optimized infrastructure performance and enhanced end-user satisfaction.
The Qualifications and Experience You Need.
Whether the mission is to improve performance of existing systems, make adjustments in support of missions, or transform them with the latest proven technology, MANTECH has the requisite qualifications and experience, including the following solution areas:
End User Support
Our teams provide 24×7 technical assistance, including AI chatbot and Tier 0 support. We address software, hardware, and network issues remotely or on-site. Our MaxxBox vending machine enables users to self-service and integrates with ticketing and asset management services for full lifecycle visibility.
Enterprise IT Engineering
We offer comprehensive IT infrastructure solutions, including system integration, network design, AIOps for proactive issue resolution, and cybersecurity measures (including Zero Trust implementation) to enhance the operational efficiency and security of national security missions.
Service Desk
Our dedicated service desk professionals deliver prompt and reliable issue resolution, leveraging AI-driven automation, multi-model communications (chat, phone, e-mail), and knowledge bases to minimize downtime and enhance productivity for national security staff.
Cloud Solutions
We design and implement secure cloud architectures, incorporating AI capabilities and FinOps strategies for optimized performance, cost management, and efficiency, to facilitate scalable, flexible, and cost-effective IT environments that support evolving mission requirements.FinOps Support
MANTECH is at the forefront of FinOps, providing strategic financial management solutions that optimize cloud spending and enhance operational efficiency.
MANTECH FinOps ensures that every dollar spent on cloud services is optimized for maximum value, providing transparency and control over your cloud expenditures. Our mission is to empower our clients to make informed data decisions, maintain financial accountability and drive strategic efficiencies.
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ServiceNow Support
MANTECH applies automation and integration of events and actions with ServiceNow through approval workflows; improving auditing and traceability of activities to facilitate digital transformation. ServiceNow provides the platform-as-a-service, making the consolidation of content from disparate systems of record into a ‘single-pane-of-glass’ system of action efficient for monitoring and evaluating of business processes. MANTECH leverages ServiceNow’s business model to enhance its IT Service Management, Cloud, and Field Services solutions.
Case Study
MANTECH enhanced a customer’s IT Service Management by implementing a Service Portal, which shifted requests to self-service, cut manual contacts by 30%, and significantly improved incident response times. Additionally, the implementation of Discovery and a CMDB vastly improved asset management, allowing the customer to discover, document, and track over 10,000 assets.
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