User Support
An Essential Complement to IT Modernization
As agencies develop and maintain modern, agile and effective IT infrastructures, their focus is often – rightly – on transforming legacy systems into simple-to-use systems operating on optimized platforms. Just as important is delivering the most efficient and easiest end user experience.
The Qualifications and Experience You Need
Whether the mission is to improve performance of existing systems, make adjustments in support of missions, or transform them with the latest proven technology, ManTech has the requisite qualifications and experience, including the following solution areas:
- End User Support
- Enterprise IT Engineering
- Service Desk
- Cloud Solutions
End User Support
Our teams provide 24×7 technical assistance, including AI chatbot and Tier 0 support. We address software, hardware, and network issues remotely or on-site. Our MaxxBox vending machine enables users to self-service and integrates with ticketing and asset management services for full lifecycle visibility.
Enterprise IT Engineering
We offer comprehensive IT infrastructure solutions, including system integration, network design, AIOps for proactive issue resolution, and cybersecurity measures (including Zero Trust implementation) to enhance the operational efficiency and security of national security missions.
Service Desk
Our dedicated service desk professionals deliver prompt and reliable issue resolution, leveraging AI-driven automation, multi-model communications (chat, phone, e-mail), and knowledge bases to minimize downtime and enhance productivity for national security staff.
Cloud Solutions
We design and implement secure cloud architectures, incorporating AI capabilities and FinOps strategies for optimized performance, cost management, and efficiency, to facilitate scalable, flexible, and cost-effective IT environments that support evolving mission requirements.
